Delivering Mental Health Support Through the Reset Portal for JES Engineering
Client Overview
JES Engineering
JES Engineering is a UK-based specialist engineering firm known for delivering high‑quality fabrication, welding, and mechanical engineering services across sectors such as energy, manufacturing, and infrastructure. With a workforce that blends highly skilled tradespeople, project managers, and technical specialists, JES operates in environments where safety, precision, and reliability are essential.
The company places strong emphasis on employee wellbeing, recognising that the demanding nature of engineering work—tight deadlines, physical labour, and high‑risk environments—can create pressures that impact mental health. JES sought a proactive, confidential, and accessible solution to support its people.
The Challenge
JES Engineering wanted to strengthen its wellbeing offering by providing:
- Confidential mental health support accessible to all employees
- Early‑intervention tools to help staff manage stress, anxiety, and personal challenges
- A modern, digital platform that could be accessed anytime, from any device
- A partner experienced in workplace wellbeing who could support both employees and leadership
Traditional Employee Assistance Programmes (EAPs) had seen low engagement, and JES wanted a more dynamic, user‑friendly approach that aligned with the realities of a modern engineering workforce.
The Springfield Advisory Solution
Springfield Advisory Ltd partnered with JES Engineering to implement the Reset Portal, a comprehensive digital wellbeing platform designed to make mental health support simple, stigma‑free, and accessible.
Key Features Delivered
- 24/7 confidential access to mental health resources
- Self‑guided wellbeing tools, including stress‑management modules, resilience training, and emotional wellbeing exercises
- Direct access to professional support, including counselling pathways and wellbeing advisors
- Analytics and engagement insights (non‑identifiable) to help JES understand usage trends and wellbeing needs
The Reset Portal was introduced through a coordinated communication plan, ensuring employees understood how to access support and what services were available.
Impact and Outcomes
- Increased Engagement With Wellbeing Support
Within the first months, JES saw a significant rise in employees accessing mental health resources compared to previous EAP usage. The portal’s ease of use and confidentiality were key drivers.
- Early Intervention and Reduced Escalation
Employees began using self‑help tools and reaching out earlier for support, reducing the likelihood of issues escalating into crises or long‑term absence.
- Improved Manager Confidence
Supervisors reported feeling better equipped to recognise signs of stress and to direct staff to appropriate support.
- Strengthened Wellbeing Culture
The partnership helped JES reinforce a culture where mental health is openly acknowledged and support is normalised.
By partnering with Springfield Advisory Ltd and adopting the Reset Portal, JES Engineering successfully modernised its approach to employee wellbeing. The solution provided a confidential, accessible, and proactive support system that aligned with the needs of a diverse engineering workforce.
This collaboration demonstrates how digital wellbeing tools—combined with expert guidance—can create meaningful, measurable improvements in workplace mental health.